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Customer Service


Privacy Policy:
At Ele Cakes, your privacy is very important to us. The information you provide us is only used to process your order and will never be shared.

Store Hours:

Our online store is available for shopping 24/7! If you have any questions, please feel free to send us a message through our contact page or through our email address at info@elecakes.com. We are available to answer your questions Monday through Friday from 9am to 6pm, PST.

Shipping Rates:
Our shipping rate is just $4.95 per cake!

Delivery:
We ship all of our packages using FedEx Home Delivery, or FedEx Ground Delivery for our corporate accounts, which takes anywhere from 2-5 business days. This will have the Ele Cake delivered within 2 weeks. If you select Rush Processing, you will have your cake delivered within 7 business days.

Rush Processing and/or Rush Shipping:
We offer a Rush Processing upgrade at the time of purchase, which will place your order in front of the others in the processing line. If this option is selected, your Ele Cake will ship in 2 days and it will be delivered within 7 business days. If you would like Rush Shipping in addition to this, please contact us for rates.

Sales Tax:
For orders delivered to California, 8.75% sales tax will be added to your order.

Payment Options:
We accept Visa, Mastercard, Discover, American Express and PayPal. Unfortunately, we cannot accept these payment options in the form of gift cards.
 
Returns:
Due to the nature of our products, all sales are final.
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